To care for your leather bag, store it in a cool, dry place, away from sunlight and heat. Clean it regularly with a soft cloth and use a leather cleaner for deeper stains. Apply a leather conditioner every few months to maintain suppleness. Avoid water exposure, and if wet, blot it with a cloth and air dry. Protect it from stains by keeping it away from food, makeup, and ink. For scuffs, use a leather polish to restore the finish.

Our personalised items are non-refundable unless the product is defective. We take great care in crafting each personalised piece, ensuring quality and accuracy. However, if the product is faulty or does not match your order, please contact us within 14 days for a resolution. For any non-defective returns, please note that we cannot accept returns on personalised products. Thank you for understanding.

If you have any questions about returns or our personalised items, feel free to reach out. We’re here to assist you and ensure you’re completely satisfied with your purchase.